Lillian Zarzar presents how when you find yourself in a difficult situation you can plan for what might happen. She shares three steps to plan on keeping cool when heating up! Staying composed in difficult interactions is not that difficult when you use her three steps.
For more information visit Lillian’s website at The Zarzar Group.
About Lillian Zarzar:
Lillian Zarzar, founder of The Zarzar Group, is an adjunct professor at Ohio University regional campuses in Pickerington and Lancaster teaching courses in Public Speaking, Interpersonal Relations,Interviewing Skills and Techniques of Small Group Discussion. She is also an instructor for The Ohio State University Fisher College of Business and the John Glenn School of Public Affairs.